Returns
If you wish to return a product, you can use the form below by sending it to us by post or e-mail. If the form is not sent with the returned product, please note that we may withhold reimbursement until you have received the item back or provided us with proof of return.
Addressee:
UniDigital Mateusz Bober, Jazowa 25/14B, 35-326 Rzeszów, Poland, NIP 5170318784
I hereby give notice of withdrawal from the sales agreement, the subject of which are:
1) .............. - price: ..............,
2) .............. - price: ................
Obligatory data
Date of conclusion of the contract / order number: ..............................................................................
Consumer's first and last name: ......................................................................................................
Consumer address: .....................................................................................................................
Voluntary data that will facilitate our communication
E-mail address of consumer: ..........................................................................................................
Telephone number of the consumer: .....................................................................................................
Refunds will be made by the same means of payment as you used for the original transaction. If you paid by a means other than bank transfer and wish to be reimbursed by bank transfer, please indicate your bank account number for reimbursement below:
.....................................................................................................................................................
............................. ..........................................
date of completion consumer's signature
(if the form is sent on paper)
Information on the processing of personal data
The administrator of the personal data provided in the form will be UniDigital Mateusz Bober, Jazowa 25/14B, 35-326 Rzeszów, Poland, NIP 5170318784. The data will be processed for the purpose of handling the withdrawal process, which constitutes our legitimate interest referred to in Article 6(1)(f) of the RODO. The withdrawal form will be included in the accounting records and will be kept with them for the period required by law. In connection with the handling of the withdrawal process, the data may be processed by external entities involved in the handling of the process, such as courier companies, postal operators, banks, hosting provider, CRM system provider. Rights related to data processing: the right to request access to data, their rectification, erasure or restriction of processing, as well as the right to object to the processing of personal data and lodge a complaint to the President of the Office for Personal Data Protection. In matters related to personal data protection, please contact us at contact@katemat.com. Providing data is voluntary but necessary to handle the process of withdrawal from the contract.
Complaints
If you want to make a complaint about a purchased product, you can use the form below by sending it to us by mail or e-mail. If the form is not sent with the claimed product, please note that in order to process the complaint we may ask you to send us the claimed product.
ADDRESS:
UniDigital Mateusz Bober, Jazowa 25/14B, 35-326 Rzeszów, Poland, NIP 5170318784
CUSTOMER DETAILS:
(Mandatory)
Date of contract conclusion / order number: ..............................................................................
First and last name: ...........................................................................................................................
Address: ..........................................................................................................................................
(Voluntary, but which will facilitate our communication)
Email Address: ...............................................................................................................................
Phone number: ..........................................................................................................................
SUBJECT OF COMPLAINT:
Product: ......................................................................................................................................
Price paid: ..........................................................................................................................
COMPLAINT (description of defects):
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
When defects were found: ...............................................................................................
CLAIMANT'S REQUEST:
(___) replacement of the item with a defect-free item,
(___) removal of the defect,
(___) price reduction,
(___) withdrawal from the contract,
(___) other (what?)
................................................................................................
................................................................................................
............................. .........................................
date filled in signature
(if the form is sent on paper)
Information on personal data processing
The administrator of the personal data provided in the form will be UniDigital Mateusz Bober, Jazowa 25/14B, 35-326 Rzeszów, Poland, NIP 5170318784. The data will be processed in order to handle the complaint process, which is our legitimate interest referred to in Article 6(1)(f) of the RODO. If the complaint results in a price reduction or withdrawal from the contract, the complaint form will be included in the accounting records and will be stored with them for the period required by law. In addition, the complaint form will be kept until the statute of limitations for claims related to the contract to which the complaint relates has expired. In connection with the handling of the complaint process, the data may be processed by external entities involved in the handling of this process, such as courier companies, postal operators, banks, hosting provider, CRM system provider. Rights related to data processing: the right to request access to data, their rectification, erasure or restriction of processing, as well as the right to object to the processing of personal data and the right to lodge a complaint to the President of the Office for Personal Data Protection. In matters related to data protection, please contact us at contact@katemat.com. Providing data is voluntary but necessary to handle the complaint process.